FAQs


 

Returns and Exchanges 

Because we are a custom shop, we do not allow returns; however, we will be happy to exchange sizes or replace if there is visible problem with your darling tee (must be requested within 7 business days of receipt of your item).  There is a 20% re-stocking fee for size exchanges.  Please call the office at 1-866-802-RUBY and press 1 for Retail to request an exchange form.  Only orders accompanied by the form will be considered. 

We are always updating & finding ways to make our sites easier for you to navigate, search through, & order. Saying that, we recently added a color chart, as well as a sizing chart for customers to view, when ordering, to help prevent any hiccups with sizing and fit. We hope you will utilize the tools we have place there for you, in order for us to eliminate exchanges, so that we can get your order to you the FIRST time around! 

 

Suggested Wash Instructions. 

Suggested wash instructions (for best results): wash inside out on cold setting, hang or tumble dry on low setting.

 

Shipping. 

Your special order will ship as soon as possible. We ask that you give us 10 business days. We know you are bursting at the seams to get your box of rubbish so we will do our best to get it out to you as fast as possible.  This may be same day or within the 10 business day time frame.

 

Shoulder Tags. 

All of our products include a shoulder tag, with our logo, either on the right shoulder, or center, that is approximately 3" across, and very subtle. This is how you know you're getting an authentic piece of "Ruby's Rubbish." 

  

Wholesale. 

Do we wholesale?  Absolutely, my friend!  If you haven't already, please fill out the Wholesale form at the top of our page. Once received and approved, you will receive access to our rubysrubbishwholesale.com page where you can create an account.  Please login to your account each time you visit to receive wholesale pricing.  Prices for wholesale calculate in the shopping cart once minimums are met.  Happy Shopping!

Wholesale Shipping: The shipping date is 10 business days from the date the order is paid in full. 

  

Office Hours. 

Our office hours are Monday through Friday 8:00am to 5:00pm.

  

Copyright. 

Designs and imagery on rubysrubbish.com or subsidiary outlets such as amazon, etc. are property of Ruby's Rubbish and may not be used without permission.  Each design is a reflected piece of intellectual property; and, therefore is subject to copyright protection.  All rights are reserved.


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