FAQs


 

Returns and Exchanges 

Because we are a custom shop, we do not allow returns; however, we will be happy to exchange sizes or replace if there is visible problem with your darling tee.  Please call the office at 1-866-802-RUBY and press 1 for Retail to request an exchange form.  Only orders accompanied by the form will be considered. 

We are always updating & finding ways to make our sites easier for you to navigate, search through, & order. Saying that, we recently added a color chart, as well as a sizing chart for customers to view, when ordering, to help prevent any hiccups with sizing and fit. We hope you will utilize the tools we have place there for you, in order for us to eliminate exchanges, so that we can get your order to you the FIRST time around! 

 

Suggested Wash Instructions. 

Suggested wash instructions (for best results): wash inside out on cold setting, hang or tumble dry on low setting.

 

Shipping. 

Your special order will ship as soon as possible. We ask that you give us, on average, 5-7 business days, in that we have families too & some weeks are more busy than others. We know everyone wants their ordered items & they want it yesterday. We will try our best to get it out to you just as soon as we can. This may be same day..or within the 5-7 business days time frame, unless noted otherwise. 

 

Shoulder Tags. 

All of our products include a shoulder tag, with our logo, either on the right shoulder, or center, that is approximately 3" across, and very subtle. This is how you know you're getting an authentic piece of "Ruby's Rubbish." 

  

Wholesale. 

Do we wholesale?  Absolutely, my friend!  If you haven't already, please fill out the Wholesale form at the top of our page. Once received and approved, you will receive access to our rubysrubbishwholesale.com page.  From here you need to login to for wholesale prices to calculate in your shopping cart.

Wholesale Shipping: The shipping date is 10-15 business days from the date the order is paid in full. 

  

Office Hours. 

Our office hours are Monday through Thursday 8:00am to 5:00pm and Friday 8:00 am to 3:30 pm.

  

Copyright. 

Designs and imagery on rubysrubbish.com or subsidiary outlets such as amazon, etc. are property of Ruby's Rubbish and may not be used without permission.  Each design is a reflected piece of intellectual property; and, therefore is subject to copyright protection.  All rights are reserved.


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