FAQs

 

Contact Us:

The Ruby's Rubbish Office is open:  Monday-Friday, 8:00am to 5:00pm CST (based in the heart of Texas).

Our Retail Department can best assist in answering any questions or concerns you may have. We can be reached by phone or email during regular business hours. Please note holiday closings at the bottom of this page.  All messages received during and after business hours will be responded to in the order in which they are received. 

Contact Form:  CLICK HERE
Email: retail@rubysrubbish.com
Phone:  (903) 328 - 7002

 

Let's see if we can help answer your question below...

 

T-Shirts:

Ruby's Rubbish designs are printed on our Pre-Shrunk, Poly/Cotton Blend Tees.  Think fluffy clouds meet fields of cotton.  Throw in a dash of love with butter smooth threads and you have got yourself one soft, vintage little number.  All classic crew and v-neck tees run true to size, so we recommend following your usual selection.  Please refer to the description listed on our other styles to help with choosing your size. 

 

Shipping & Handling:

We work hard to get you in your Rubbish as quickly as possible.  As a *custom shop, each tee is made to order based on what you have purchased.  Please allow 7-10 business days for your order to be made and to ship.  Once in the postmaster's hands, we will send tracking information to the email address provided at checkout. 

 *Being a Custom Shop - From a sustainability point of view, we do not stock our warehouse full of pre-fabricated inventory. Instead, we are able to produce real-time products, based on real customer demand, which allows us to keep our inventory levels low. This in turn allows us to be able to offer our products at such affordable pricing. We’re so fast, that were really changing the way that graphic tees are introduced into the market.

Shipping Insurance & Navidium:

Ruby's Rubbish is not liable for items lost, damaged, or stolen after an order has left our facility.  We happily offer shipping insurance via Navidium to best protect your purchase while in "route."   

Shipping Insurance is offered at checkout on all orders with just a click.  Add Navidium to your purchase and this program will protect your items from any occurrence of lost, stolen, or damaged goods.  All claims should be filed through via email if this service is selected.  

 

 Exchanges:

All *eligible Ruby’s Rubbish tees can be exchanged for a different size when requested within 14 days of receipt of your item. If you are unsure if your item can be exchanged, please refer to the list under "Items NOT Eligible for Return/Exchange", below.

To begin the exchange process, please email our retail representative at retail@rubysrubbish.com or call (903) 328 - 7002

Please mail your exchange/return within 7 days of contacting us.  Once your item has been received by our shipping department, allow up to five business days for us to process your request. 

Ruby’s Rubbish is not responsible for return shipping.  We will, however, be happy to ship your new item on us!

*Items NOT Eligible for Return/Exchange: 

Gift Cards, Sale Collection Products, Limited Edition Items, Surprise Tee/Mystery Packs, Hats, Candles, Coffee Cups, Pants/Bell Bottoms, and Rubies + Lace Collection Items.  

 

Returns and Cancellations:

We do allow returns of eligible items. We must be notified within 14 days of the receipt of the item. Please refer to the list under "Items NOT Eligible for Return/Exchange", below. To qualify for a return, your item must not have been worn, washed, or used. 

We also allow cancellations, but as each item is custom made to order, this must be requested within 24 hours of the order being placed.

 Please call (903) 328 - 7002, or email retail@rubysrubbish.com to begin the return process. 

 Ruby’s Rubbish is not responsible for return shipping. We do not refund shipping costs. 

 

Damaged or Defective Items

Ruby's Rubbish is not liable for items damaged, lost, or stolen after it has left our facility.  We happily offer Navidium shipping insurance on every order to best protect your purchase.

 

Lost or Stolen Packages: 

Ruby’s Rubbish is not responsible for lost or stolen packages. Please contact USPS directly so they may best assist in locating your item (Refer above to Shipping Insurance and Navidium).

 

Coupon Codes:

From time to time we may run a coupon code promotion, so our Rubbish family can stock up on their favorite tees for a discounted price. Coupon Codes may NOT be combined with other discounts and/or promotions.  All codes are subject to exclude our already discounted Sale Collection, Mystery Tee Packs, Tees of the Week, holiday bundles, select Limited Edition Products, or our Rubies + Lace Collection.  Please note the description on each listing to verify if your item qualifies.  Codes expire in Central Standard Time.

 

Sale Collection, Limited Edition, Rubies + Lace, and $15 T-Shirt Corner:

As advertised, Coupon Codes will not apply to these discounted products.  These little gems are made to order as usual and will ship within 7-10 business days.  Due to the limited nature of these products, we do not offer exchanges or returns on these tees.  Do not fret my friend, please feel free to ask us any questions before you place your order and use our size and color charts to find your perfect fit.  *All Discounted Tee Sales are final - no exchanges or returns.  All advertise sales expire in Central Standard Time.

 

Rubies + Lace Collection:

We've paired up with some of our favorite brands to bring you on trending styles to compliment your Ruby's Rubbish tee or, for the days when your favorite tee is in the wash, staple pieces that will have you feeling a little "extra."  Most of our boutique items will ship separate from your Ruby's Rubbish Brand items as we do not manufacture these styles in house.  To allot faster shipping times these items are fulfilled in the closest distribution center to your mailing address.  Tracking will be sent via email address used at checkout.   

Looking for something in particular?  Hover your cursor over "Rubies + Lace Boutique" above on our menu bar to shop each collection individually.

*Limited quantities & supply!  Only available while supplies last.  Limited edition items are FINAL SALE.  No exchanges or returns.  Cancellations not accepted after midnight on day of purchase for Rubies + Lace items.

 

Acid Wash & Distressed Products: 

Our Ruby's Rubbish Acid Wash is bleached in house by a member of our Rubbish team. Each Acid Wash tee is unique in its own way. The same applies to distressing. 

 

Product Colors: 

Please note that screen resolutions, based on the mobile device and connection, may skew product colors.  Another factor to consider is Ruby's Rubbish products are photographed in multiple lifestyle settings under professional lighting, natural lighting, or fluorescent lighting.  This may cause a variation in color between products.  Please refer to our color chart to best compare each style. 

Suggested Wash Instructions For Apparel:

Suggested wash instructions for best results: wash cold, inside out, hang or tumble dry.

Candles:
Ruby’s Rubbish candles are soy based and use high quality oils. Because of this, our candles are blessed with a phenomenon known as blooming, or a slight shift in color. Rest assured, friends, they are clean burning and made with love. 


Shoulder Tag:

You’ll be happy to find a hint of Rubbish love in each of our products.  Our tees shine with a tag that lets you know you are receiving authentic Ruby’s Rubbish.  This tag is placed based on style whether it be centered or off set for style purposes.  Search for this logo in your surroundings to find your Rubbish brothers and sisters!


Wholesale:
Do we wholesale? Absolutely, my friend! Apply now at rubysrubbishwholesale.com. We'd love to have you join the Ruby's Rubbish Family!

Copyright:
Designs and imagery on rubysrubbish.com or subsidiary outlets such as amazon, etc. are property of Ruby's Rubbish and may not be used without permission. Each design is a reflected piece of intellectual property; and, therefore is subject to copyright protection. All rights are reserved.

 

AfterPay:

When in doubt, pay it out.  AfterPay allows you to order and pay in four equal installments while receiving your purchase as usual.  Everything else in your order process (returns, turnaround, shipping) is up to our usual standards.  This service is ONLY available for orders $100-$1000 in total.  Any AfterPay account questions or payment inquiries must be through your AfterPay directly.   

 

Holidays:

Our office is closed on certain holidays to spend with our families:

 

Ruby’s Rubbish Policies were amended 05/10/2023 and apply to all orders.